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Support Center

We are here to help you get the most out of Jooo.

A small team, not a queueSame people who build the studios
Live chat

Under 5 minutes

Average wait time during business hours

Email support

24–48 hours

Typical response time for email enquiries

Every message becomes a tracked ticket

You get a reference like ADS-7K2M Chat, email or form — it is one thread, and nothing is lost between them.

Get help

Pick how you want to talk

0/4000

First reply within 1 business day.

Faster than writing in

Most answers are already written down

Read the full FAQ
01

Can I use my ad creatives anywhere?

Yes. You own your generated creatives — use them as you please. Our commercial license grants you complete ownership, so you can run your AI-generated visuals on your store, social media, marketplaces, paid ads, and beyond.

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02

What images should I upload for the best results?

A sharp, well-lit photo of a single product on a plain background works best. Avoid heavy shadows, watermarks and collages. Higher resolution gives the model more detail to preserve.

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03

Is my data secure?

Your uploads and creatives are private to your account. We never train models on your product photos, and you can delete any asset from your library permanently at any time.

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04

Can I request a refund for my purchase?

If something went wrong with your generations, contact support within 14 days of your purchase and we will make it right — a credit top-up or a refund of unused credits.

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05

Which image file types can I upload?

PNG, JPG and WEBP up to 15MB per file. Transparent PNGs are supported and often give the cleanest composites.

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06

Can I regenerate my creatives if I'm not satisfied?

Every run produces multiple takes, and you can regenerate with a tweaked prompt or a different preset. Only successful generations consume credits.

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Ask the Ad Director

The in-app agent answers product questions instantly and can build the creative for you.

Open the Ad Director

How it works

The three steps from a single photo to a full campaign, with examples of each.

See the walkthrough

Email us directly

Prefer your own inbox? Write to support@jooo.ai and it lands in the same queue.

support@jooo.ai