Automaticwhen a generation fails
14 daysto ask after your first payment
5–10 daysfor an approved refund to reach you
Failed generations
Credits are refunded automatically when a generation fails. You do not need to ask, and it does not count against anything below.
First 14 days
New to a paid plan and it is not what you expected? Ask within 14 days of the first payment for a full refund, provided you have used less than a quarter of the period’s credits.
Renewals
Renewals are not refunded by default — cancel before the renewal date to avoid one. If a renewal caught you by surprise and the period is unused, contact us; we would rather fix it than argue about it.
Tip. Cancelling before the renewal date means nothing renews — and access continues to the end of the period you paid for.
How to ask
- Open a ticket from the support page.
- Include the invoice number, so it can be found at once.
- Approved refunds return to the original payment method, usually within five to ten business days depending on your bank.